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Virtual Care Maturity Model

This model is a self-serve resource to support health care organizations in the adoption, implementation, and maintenance of virtual care. 

This model aims to:

  • provide a framework that can be used to measure and compare the virtual care maturity of health care organizations
  • identify opportunities to adopt, implement, and maintain evidence-based virtual care to achieve objectives
  • inspire the continuous improvement and growth of virtual care
  • support the sudden growth of virtual care due to the pandemic
  • highlight disparities between different organizations in the health care system

Last Updated: December 09, 2025