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Solo Virtual Care Platform
- By
-
Teladoc Canada Health Inc
- Verification Date
-
2022-June-02
- Product Version
-
1.0
- Verification standard version
-
2.0
- Notes
-
The secure messaging modality of this solution has withdrawn from the Virtual Visits Verification Program and will be de-listed from the Verified Solutions List effective June 9, 2025. Teladoc remains validated for video visits.
Solution Provider Details
- Full Address
-
312 Adelaide St. West,Suite 200,Toronto,ON,M5V 1R2,CA
- Web Site URL
- https://intouchhealth.com/virtual-care-platform/solo/
- Year Business Started
-
2002
Accessibility Information
- Published Accessibility Report
- Accessibility report not available
- Supported Features
- Avoids using colour alone to convey meaning (example: uses symbols to show out of range results, not just red-coloured text), Closed captions (auto generated, manual, or third-party), Dark or high contrast modes, Font resizer, Keyboard accessibility, Online booking, Screen reader support
Third Party Information
Recommended Requirements
Vendors need to meet all mandatory requirements in the standard to become Verified. Recommended requirements are additional requirements that health service providers may find beneficial for their clinical practices. Below is a list of recommended requirements that this solution meets. Recommended requirements are based solely on vendor’s information provided to Ontario Health and not verified or validated by Ontario Health.
Solo Virtual Care Platform
-
Automated OHIP verification can assist clinicians from a claims and medico-legal perspective. It can also make patient registration processes more efficient.
Solutions should verify that the 10-digit OHIP number format is valid.
Solutions can also:
- Verify that number is associated with the patient by matching with registration details
- Verify that the patient’s OHIP number is valid through MOHLTC Health Card Validation (HCV)
Solutions should not automatically trigger claims submission for all completed virtual visits.
Solutions can assist clinicians to identify virtual visits that are eligible for claims (e.g., offering a “billable” vs “nonbillable” flag).
Virtual visit solutions will allow providers to send surveys to patients in order to:
- Administer certain types of clinical questionnaires prior to an encounter (e.g., relating to mental health, child development, post-operative care)
- Support quality improvement efforts and patient experience reporting (e.g., at the end of a virtual care encounter)
Clinicians should authenticate using more than one piece of evidence to access the solution (2FA).
Examples:
- FOB + PIN
- Password + Security question
- Password + Authentication app
- Authenticator + SMS/Phone call
An audio visit may be an acceptable alternative if insufficient bandwidth is available to support a video visit.
Solutions should allow different audio and video sources to be used during an event. For example, the clinician could use a standard webcam and a hand-held exam camera in the same event.
This data could include:
- Negotiated media codecs
- Role of each participant (host, guest) in the event.
- Performance data such as packet loss, jitter.
A common issue that would require investigation is degraded video and audio during a video visit.
Solutions will allow patients and caregivers to perform equipment (i.e., audio and/or video) and connectivity tests (i.e., Wi-Fi) and send reports to clinics prior to virtual visits.
Area of Practice.
IP Address.
IP Address.
IP Address.
Participant's name, date of birth, gender, and unique identifier i.e., Health card number
Last Updated: November 14, 2025
